Terms and Conditions

Our Terms:

Our Conditions:

Deposits and Deposits

All prices are inclusive.
Our payment terms are strictly 7 days prior to departure, unless otherwise stated.
Your booking may be subject to additional waiting time and car park charges.


Cancellation and Refund Policy:


If a booking is cancelled by the Customer within 48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable, see below for wedding bookings.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable, see below for wedding bookings.
If a wedding booking is cancelled within 3 months from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within 2 months from the start of the period of hire, the full hire amount will still be charged to the customer.
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
Prestige 365 request 48 hours notice for any online bookings.
If you would like to book a car with less than 24 hours notice - please call our help-line:

07751 11 11 86


Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outside our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
If there are any changes or variations including extra mileage to the journeys other than what were agreed at the time of booking, the client will be charged extras in accordance with the pricing structure on our website.
We reserve the right to change your vehicle or Chauffeur/Driver at any time if necessary.
Every effort will be made by Prestige 365 to ensure that our vehicle(s) or sub-contractors vehicle(s) arrive on time.
Our Chauffeur/Driver will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
The Prestige 365 fleet of vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. Customer's properties are carried entirely at their own risk and Prestige 365 shall not be held responsible/liable for any loss/damage to such property.
Prestige 365 and its Chauffeur/Driver have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur/Driver the vehicle or any other passenger(s).
Prestige 365 has a strict no-smoking policy in all its vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or New Year's Eve where there may be an additional surcharge. Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
Nothing contained in these terms and conditions can affect the Clients' statutory rights.

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